Orvion Privacy Policy

Last updated: October 26, 2026

This Privacy Policy explains how Orvion collects, uses, stores, and shares personal information when you visit our website, create or use an Orvion account, communicate with us, or use the Orvion service.

Orvion is operated by Usakovskiy Matvey Yurevich, an individual based in Samarkand, Uzbekistan ("Orvion", "we", "us", or "our").

Website: https://getorvion.com
Support: support@getorvion.com

1. What Orvion Does

Orvion is a software-as-a-service platform for local service businesses. It helps businesses handle customer intake, qualification, communications, scheduling, booking, and follow-up through channels such as phone, SMS, messaging, and web chat.

Businesses using Orvion may provide us with information about their own customers and prospects so that Orvion can perform these functions on their behalf.

2. Information We Collect

Depending on how you use Orvion, we may collect the following categories of information.

Account and business information

This may include:

• name;
• email address;
• phone number;
• business name;
• business type;
• service area;
• working hours;
• account and tenant settings;
• billing and subscription status.

Customer and lead information processed for Orvion subscribers

Our subscribers may provide or collect through Orvion information such as:

• customer name;
• phone number;
• email address;
• service location;
• service request or issue description;
• conversation history;
• appointment and booking information;
• preferred contact method;
• follow-up information.

This information is generally processed on behalf of the Orvion subscriber that uses our service.

Communications data

When Orvion is used for customer communications, we may process:

• SMS and messaging content;
• phone call metadata;
• call or voice content, transcripts, or recordings where such features are enabled and lawfully used;
• web chat content;
• communication timestamps and delivery status.

Payment information

Payments may be processed by independent third-party payment providers or Merchants of Record.

Orvion does not need to receive or store full payment-card numbers.

We may receive limited payment-related information such as:

• transaction or checkout identifiers;
• subscription status;
• payment status;
• amount and currency;
• billing period;
• refund or cancellation status.

The payment provider's own privacy policy applies to information it processes independently.

Technical and usage information

We may collect:

• IP address;
• browser and device information;
• application logs;
• authentication events;
• feature usage;
• error and diagnostic information;
• security and fraud-prevention signals.

Public website analytics

We use self-hosted Umami analytics to understand visits to our public website and aggregate actions such as starting registration, successful registration and login, viewing pricing, initiating checkout, and opening contact links. Analytics includes public page paths, limited campaign labels (UTM parameters), referring website origins, browser/device information, and approximate country derived from the connection's IP address. Umami uses its standard rotating anonymous visitor/session mechanism without analytics cookies; we do not assign customer account identifiers to analytics visitors.

We also measure public marketing-page scroll milestones (50%, 75%, 90%) and numeric website performance (loading speed, responsiveness, and layout stability). Fixed event categories describe where public links were clicked, which public product category was selected, the first authenticated dashboard entry observed in a browser document, and an explicit channel-setup action. These milestones do not establish an account's first-ever activity or a successful payment or connection.

We exclude private conversations, account content, form values, names, email addresses, phone numbers, passwords, authentication tokens, and payment identifiers. Arbitrary URL query parameters and URL fragments are excluded. We do not use session replay, recording, individual email-link tracking, or custom persistent visitor identifiers. Our tracker respects the browser's Do Not Track setting. Analytics data is stored on Orvion infrastructure, with an initial rolling retention of 90 days; backup copies expire separately under our backup retention policy.

3. How We Use Information

We use personal information to:

• provide and operate Orvion;
• create and manage accounts;
• process customer requests on behalf of subscribers;
• enable communications, scheduling, booking, and follow-up;
• provide customer support;
• maintain subscriptions and account access;
• monitor performance and reliability;
• prevent fraud, abuse, and security incidents;
• improve the service;
• comply with applicable legal obligations;
• enforce our Terms of Service.

We do not use customer communication data to independently market unrelated products to our subscribers' customers.

4. Our Role for Subscriber Customer Data

When an Orvion subscriber uses the service to communicate with or manage its own customers, the subscriber generally determines why that customer information is processed.

For such information, Orvion generally acts as a service provider or processor on behalf of the subscriber, except where we process information for our own limited purposes such as security, fraud prevention, legal compliance, or service reliability.

Subscribers are responsible for having any notices, permissions, consents, or other lawful basis required for their use of Orvion.

5. SMS and Phone Information

Mobile numbers, SMS opt-in information, calling consent, and messaging consent are used only as necessary to provide requested communications and related Orvion services.

We do not sell or rent mobile phone information or SMS consent information.

We do not share SMS opt-in or calling-consent information with third parties for their own marketing or promotional purposes.

We may share such information with telecommunications, messaging, infrastructure, or other service providers only to the extent necessary to provide the requested communications and operate the service.

Additional information is available in our SMS & Call Policy.

6. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information on one or more of the following grounds:

• performance of a contract;
• legitimate interests in operating, securing, and improving Orvion;
• consent;
• compliance with legal obligations;
• protection of legal rights.

7. Service Providers

We use third-party providers to operate Orvion.

These may include providers of:

• cloud hosting and infrastructure;
• telephony;
• SMS and messaging;
• email;
• artificial intelligence and language-processing services;
• calendar and scheduling integrations;
• monitoring and security;
• payment processing and Merchant of Record services.

These providers may process information only as appropriate to the services they provide and under their own contractual and legal obligations.

A payment provider or Merchant of Record may act as an independent controller for payment, tax, fraud-prevention, and compliance information.

8. International Data Transfers

Orvion and its service providers may process information in countries other than the country where the information was originally collected.

Where required, appropriate legal mechanisms and safeguards are used for international transfers of personal information.

9. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including:

• providing the service;
• maintaining business and transaction records;
• resolving disputes;
• preventing fraud and abuse;
• meeting legal, tax, accounting, and security obligations.

Retention periods may vary depending on the type of information and the applicable relationship.

Subscribers may also delete or modify information through available product functionality where supported.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet service or storage system can guarantee absolute security.

11. Sale of Personal Information

Orvion does not sell personal information for monetary consideration.

We do not sell subscriber customer lists, communication content, mobile numbers, or SMS consent data.

12. Your Privacy Rights

Depending on where you live, you may have rights to:

• request access to personal information;
• request correction;
• request deletion;
• object to or restrict certain processing;
• request portability;
• withdraw consent where processing relies on consent;
• complain to an applicable privacy authority.

If you are an end customer of a business using Orvion, the relevant Orvion subscriber may be the appropriate party to contact first regarding information it controls.

You may also contact us at:

support@getorvion.com

13. Children's Privacy

Orvion is a business service and is not intended for children under 18.

We do not knowingly offer Orvion accounts to children.

14. Third-Party Services and Links

Orvion may integrate with or link to third-party products and services.

Their privacy practices are governed by their own policies, not this Privacy Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy as Orvion evolves or as legal requirements change.

The current version will be published at:

https://getorvion.com/privacy

The "Last updated" date at the top identifies the current version.

16. Contact

For privacy questions or requests:

Orvion
Operated by Usakovskiy Matvey Yurevich
Samarkand, Uzbekistan
Email: support@getorvion.com